Informed my dealer regarding some issues with the bike at the end of February i.e. Condensation inside the speedo, condensation and bugs inside the headlamp and degradation of the lacquer on the fork legs. I was advised by the dealer that it was probably best if I speak direct with MG Spain as of at the end of March no decisions had been made.
Although not fluent in Spanish I can get by fairly proficiently although it is more difficult with a telephone conversation, however after calling MG Spain and asking to speak to a English speaking representative my call was duly returned from Italy???? I explained the situation to the operator who was very understanding and said he would contact the relevant departments and ask for a resolution ASAP.
Situation so far, MG has agreed for the dealer to dismantle the speedo and headlamp, clean and reseal (watch this space). The problem with the fork legs is as they put it "down to bad maintenance". Light the blue touch paper.........Another call to Italy via MG Spain. As a former military aircraft propulsion engineer I think I know the difference between bad maintenance and bad manufacturing practices and duly informed the MG representative as to these facts, in addition not quite what I expect from a bike that cost in excess of 22K Euros and is only nine months old. We shall see what unfolds.
I must state that the dealer has been fairly supportive and in fact were awarded the 2016 dealership by Piaggio for sales and service, although I would imagine their hand are tied by the conditions of the MG warranty department. I think a call to the boss to remind him of this will be in order.
Although not fluent in Spanish I can get by fairly proficiently although it is more difficult with a telephone conversation, however after calling MG Spain and asking to speak to a English speaking representative my call was duly returned from Italy???? I explained the situation to the operator who was very understanding and said he would contact the relevant departments and ask for a resolution ASAP.
Situation so far, MG has agreed for the dealer to dismantle the speedo and headlamp, clean and reseal (watch this space). The problem with the fork legs is as they put it "down to bad maintenance". Light the blue touch paper.........Another call to Italy via MG Spain. As a former military aircraft propulsion engineer I think I know the difference between bad maintenance and bad manufacturing practices and duly informed the MG representative as to these facts, in addition not quite what I expect from a bike that cost in excess of 22K Euros and is only nine months old. We shall see what unfolds.
I must state that the dealer has been fairly supportive and in fact were awarded the 2016 dealership by Piaggio for sales and service, although I would imagine their hand are tied by the conditions of the MG warranty department. I think a call to the boss to remind him of this will be in order.