• Ciao Guest - You’ve landed at the ultimate Guzzi site. NEW FORUM REGISTRATIONS REQUIRE EMAIL ACTIVATION - CHECK YOUR SPAM FOLDER - Use the CONTACT above if you need help. New to the forum? For all new members, we require ONE post in the Introductions section at the bottom, in order to post in most of the other sections. ALWAYS TRY A SEARCH BEFORE STARTING A NEW TOPIC - Most questions you may have, have likely been already answered. DON'T BE A DRIVE-BY POSTER: As a common courtesy, check back in and reply within 24 hours, or your post will be deleted. Note there's decades of heavily experienced Guzzi professionals on this site, all whom happily give endless amounts of their VALUABLE time for free; BE COURTEOUS AND RESPECTFUL!
  • There is ZERO tolerance on personal attacks and ANY HYPERLINKS to PRODUCT(S) or other competing website(s), including personal pages, social media or other Forums. This ALSO INCLUDES ECU DIAGnostic software, questions and mapping. We work very hard to offer commercially supported products and to keep info relevant here. First offense is a note, second is a warning, third time will get you banned from the site. We don't have the time to chase repeat (and ignorant) offenders. This is NOT a social media platform; It's an ad-free, privately funded website, in small help with user donations. Be sure to see the GTM STORE link above; ALL product purchases help support the site, or you can upgrade your Forum profile or DONATE via the link above.
  • Be sure to see the GTM STORE link also above for our 700+ product inventory, including OEM parts and many of our 100% Made-in-SoCal-USA GTM products and engine kits. In SoCal? Click the SERVICE tab above for the best in service, tires, tuning and installation of our products or custom work, and don't miss our GT MotoCycles® (not) art on the BUILDS tab above. WE'RE HERE ONLINE ONLY - NO PHONE CALLS MADE OR RECEIVED - DO NOT EMAIL AND ASK QUESTIONS OR ASK TO CALL YOU.
  • Like the new V100, GuzziTech is full throttle into the future! We're now running on an all-new server and we've updated our Forum software. The visual differences are obvious, but hopefully you'll notice the super-fast speed. If you notice any glitches or have any issues, please post on the Site Support section at the bottom. If you haven't yet, please upgrade your account which is covered in the Site Support section or via the DONATE tab above, which gives you full site access including the DOWNLOADS section. We really appreciate every $ and your support to keep this site ad-free. Create an account, sign in, upgrade your account, and enjoy. See you on the road in 2024.

NTX Grounded No Parts Available

guzzyupnorth

Tuned and Synch'ed
Joined
Jun 26, 2012
Messages
32
Location
Smithers, B.C.
anyone out there having a difficult time acquiring parts - is it just me or is there a dark cloud floating over Canada from Italy and the flights with parts shipments can't get diverted.
Been waiting over a couple of months for a headlight, cowling frame assembly back ordered at the factory. PIAGIO must think we only ride the bikes once a week or something. Keep a eye on the classifieds there maybe a 2012 Stekvio going cheap.

I see that my description of parts needed is explained incorrectly - some of you guys figure I just need a headlight. Its actually the frame assembly that supports the headlight and cowling. The service PDF shows a good layout of it.
The ramp kicked out, just as the back wheel grabbed the pickups tailgate while loading it last February. I just road back from Mexico and it was raining cold and I was rushing to catch the next ferry to the mainland in Vancouver. I lost my balance, slipped in the process and over both bike and me went.
14000km of trouble free riding in beautiful weather and it ended on a bad note. Worst part about it is that it's still biting me in the ass every time I think about. I just want my bike back on the road so I can ride out the monkey on my back.
 
From my experience, it really helps to have a good dealer. The one here in Edmonton is absolutely atrocious for ordering parts (read 5 months for handle bar clamp for 1200 sport)
But if you get one of the good dealers in the state closest to you, stuff happens very fast, and sometimes at a cheaper price.
Good example is the dealer here wanted$65 for the air filter for my Breva, but Curtis at Harpers got me the filter shipped to my door for $32. all in.

Try keeping the Stelvio, and see if you can find a good dealer.

*edit*
I see in your profile that you are in Smithers. Call the folks at Moto International in Seattle. Great guys, and are able to get things ordered quite fast.
 
Also try Todd at MPH in Houston. I have ordered from him for parts for my Stelvio. Never had any issues and cheaper than getting it from a local dealer including shipping. He ships USPS so there is no brokerage charges and most times slips through without paying the tax.
 
I'm in New Jersey and it took almost two months to get a replacement tank and faring but I was in no rush. A replacement instrument cluster took a few weeks.

Sorry your having issues getting a new headlight. No sure why the dealer can't get your part, nothing I needed was in the US, everything csme in from Italy.

Vivo
 
I have to order everything as well, even with a "dealer" 5 miles away.
Harper & MG Cycle have been my "go to's" for everything.
However, the chronic additional time spent ordering, having to wait for the the boat to sail over and outrageous prices has me seriously considering selling the Guzzi.
 
EvanM said:
From my experience, it really helps to have a good dealer.
Not just experience... fact. Most "supply" issues have more to do with the dealer then Piaggio/Guzzi. On rare occasion, if a major/rare part like a headlight isn't in N.A., then it does have to be ordered in from the main land. Usually then best to go direct to Italy or Europe.

If the dealers listed above can't get it quickly for you, feel free to ping me direct; Todd at GuzziTech.com -- happy to see how quickly I can get it for you.

Somehow folks are getting lost to the fact that Guzzi is *still* a minuscule/rare brand. If you're expecting Honda-like parts flow, don't buy one. Guzzi's reward those who have been around the proverbial block a few times, and should be owned by those who are willing to go the extra mile to own and maintain it. If so, you are rewarded tenfold with an experience unlike no other.
 
Heck, my dealer was able to get a complete head for my NTX in about 3 weeks. I'm sure that is a very low volume part compared to a headlight or similar body part.
 
GT-Rx said:
EvanM said:
From my experience, it really helps to have a good dealer.

Somehow folks are getting lost to the fact that Guzzi is *still* a minuscule/rare brand. If you're expecting Honda-like parts flow, don't buy one. Guzzi's reward those who have been around the proverbial block a few times, and should be owned by those who are willing to go the extra mile to own and maintain it. If so, you are rewarded tenfold with an experience unlike no other.

As this is my third Guzzi, I know all that. (First Guzzi was in 1976)
BUT - the availability of parts and time to acquire said parts - is considerably worse now than it was in the pre-internet days of 1991.
My comment about possibly selling is that (like a fool) I did not do the due dilligence in researching the fact that parts availability is even more miniscule today than 20 years ago when I sold the LeMans and went to another brand.

There is no excuse for 3+ weeks to get a part or accessory that is wanted for a bike that is less than 10 years old, even if it does have to come direct from Italia. By federal law, all automotive and motorcycle manufacturers who sell new vehicles for registration in the entire North American market are required to maintain service part availability.

Chris
 
Ltjgcag said:
GT-Rx said:
EvanM said:
From my experience, it really helps to have a good dealer.

Somehow folks are getting lost to the fact that Guzzi is *still* a minuscule/rare brand. If you're expecting Honda-like parts flow, don't buy one. Guzzi's reward those who have been around the proverbial block a few times, and should be owned by those who are willing to go the extra mile to own and maintain it. If so, you are rewarded tenfold with an experience unlike no other.

As this is my third Guzzi, I know all that. (First Guzzi was in 1976)
BUT - the availability of parts and time to acquire said parts - is considerably worse now than it was in the pre-internet days of 1991.
My comment about possibly selling is that (like a fool) I did not do the due dilligence in researching the fact that parts availability is even more miniscule today than 20 years ago when I sold the LeMans and went to another brand.

There is no excuse for 3+ weeks to get a part or accessory that is wanted for a bike that is less than 10 years old, even if it does have to come direct from Italia. By federal law, all automotive and motorcycle manufacturers who sell new vehicles for registration in the entire North American market are required to maintain service part availability.

Chris

hear hear can't agree more - the only other country to forget about a parts inventory were the Russians when they exported their Bulerus tractor line back in the 70's - their attitude was if a farmer broke down he got the day off - it didn't work that way in Canada as they soon found out.
 
EvanM said:
From my experience, it really helps to have a good dealer. The one here in Edmonton is absolutely atrocious for ordering parts (read 5 months for handle bar clamp for 1200 sport)
But if you get one of the good dealers in the state closest to you, stuff happens very fast, and sometimes at a cheaper price.
Good example is the dealer here wanted$65 for the air filter for my Breva, but Curtis at Harpers got me the filter shipped to my door for $32. all in.

Try keeping the Stelvio, and see if you can find a good dealer.

*edit*
I see in your profile that you are in Smithers. Call the folks at Moto International in Seattle. Great guys, and are able to get things ordered quite fast.

I emailed Harpers and their hands are tied - although the guys in seatle are working on it - agree they are customer friendly for sure.
The part assembly group I need is the frame that holds the headlight and cowling in place - I could likely make one in a hour flat if I had the bike here. Its sitting in shop in Richmond and the service manager is just as frustrated as I am.
 
GT-Rx said:
EvanM said:
From my experience, it really helps to have a good dealer.
Not just experience... fact. Most "supply" issues have more to do with the dealer then Piaggio/Guzzi. On rare occasion, if a major/rare part like a headlight isn't in N.A., then it does have to be ordered in from the main land. Usually then best to go direct to Italy or Europe.

If the dealers listed above can't get it quickly for you, feel free to ping me direct; Todd at GuzziTech.com -- happy to see how quickly I can get it for you.

Somehow folks are getting lost to the fact that Guzzi is *still* a minuscule/rare brand. If you're expecting Honda-like parts flow, don't buy one. Guzzi's reward those who have been around the proverbial block a few times, and should be owned by those who are willing to go the extra mile to own and maintain it. If so, you are rewarded tenfold with an experience unlike no other.

I considered contacting you a few times for advise but I figured since the bike was in the hands of the dealership and having the 15000km valve check it would all come together. I had no idea it would be a 4 month wait and still waiting.
I contacted Moto Guzzi Customer Care US-A by phone and by email. The phone call was positive, I thought but all they did was call the dealer for more details and then they said I had lodge a complaint about the dealer. Right, my beef was with Moto Guzzi!
I never did hear back from them personally so I emailed them with WHOLE story and again have to hear back from them.
I could have made the frame myself in less than a hour at home in my shop. The dealer won't release it though because its a insurance claim and a safety issue on their plate as far as I can read it.
 
canuck1969 said:
Also try Todd at MPH in Houston. I have ordered from him for parts for my Stelvio. Never had any issues and cheaper than getting it from a local dealer including shipping. He ships USPS so there is no brokerage charges and most times slips through without paying the tax.


For sure - thanks
I knew he was good with older hard to find stuff. Lots of guys traveling through to Alaska stop by his shop.
Small world - I grew up in Milton and we would ride the bikes to Burlington lots - the Walkers Road through Lowville was a blast which lead to a stop at the old Pig & Whistle down on Lakeshore. It was hwy 5 to 25 home lol allot straighter and easier with one eye open.
 
guzzyupnorth said:
EvanM said:
From my experience, it really helps to have a good dealer. The one here in Edmonton is absolutely atrocious for ordering parts (read 5 months for handle bar clamp for 1200 sport)
But if you get one of the good dealers in the state closest to you, stuff happens very fast, and sometimes at a cheaper price.
Good example is the dealer here wanted$65 for the air filter for my Breva, but Curtis at Harpers got me the filter shipped to my door for $32. all in.

Try keeping the Stelvio, and see if you can find a good dealer.

*edit*
I see in your profile that you are in Smithers. Call the folks at Moto International in Seattle. Great guys, and are able to get things ordered quite fast.

I emailed Harpers and their hands are tied - although the guys in seatle are working on it - agree they are customer friendly for sure.
The part assembly group I need is the frame that holds the headlight and cowling in place - I could likely make one in a hour flat if I had the bike here. Its sitting in shop in Richmond and the service manager is just as frustrated as I am.

If you have not tried, call Gord at Valley Yamaha, that is where I bought my Guzzi great guys and great service. They have been a guzzi dealer for over ten years now.
 
I agree that the dealers are often the cause of slow parts delivery, but this is certainly not always the case. Here in the UK we hear of similar problems, but I also know one of the largest UK dealers well (Think European Guzzi dealer of the year) who also complains of very long waits for some parts, though most times they can get anything in a week.
He also told me that the parts warehouse in Italy is actually run by the delivery company (think FedEx or similar) which might explain why parts are always shipped in individual packages, not lumped together which ought to be more cost effective.
 
Ltjgcag said:
By federal law, all automotive and motorcycle manufacturers who sell new vehicles for registration in the entire North American market are required to maintain service part availability.


My understanding is that Harley got the US Gov. to classify motorcycles are recreational vehicles. So the parts availability law does not apply.
 
Wayne Orwig said:
Ltjgcag said:
By federal law, all automotive and motorcycle manufacturers who sell new vehicles for registration in the entire North American market are required to maintain service part availability.


My understanding is that Harley got the US Gov. to classify motorcycles are recreational vehicles. So the parts availability law does not apply.

No, they could not do that. Cycles are covered by FMVSS Standards as well as cars.
(Regulatory Specialist is what I've been doing for a living the past 15 years.)
But - I will check into it again and report back. Not the first time I could be wrong.
Just ask my wife! :lol:
 
Ltjgcag said:
Wayne Orwig said:
Ltjgcag said:
By federal law, all automotive and motorcycle manufacturers who sell new vehicles for registration in the entire North American market are required to maintain service part availability.


My understanding is that Harley got the US Gov. to classify motorcycles are recreational vehicles. So the parts availability law does not apply.

No, they could not do that. Cycles are covered by FMVSS Standards as well as cars.
(Regulatory Specialist is what I've been doing for a living the past 15 years.)
But - I will check into it again and report back. Not the first time I could be wrong.
Just ask my wife! :lol:

Curiosity question: Back in the 70's car manufacturers were required by law to supply parts for a minimum of 10 years. I think in the 80's it was changed to 5 years.

What's the current?

Trout
Still Swimmin Upstream
 
Go get a Royal Enfield, then you can complain about parts! But then RE sells about 80,000 or more bikes a year in India. They sell about 600 a year in the US. Guess where the parts go!
 
Back
Top