It's best to email them directly. They are very responsive. Todd cannot monitor every request in the forums.
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GTM ECU V7 & V9 Flash Tool
- Thread starter GTM®
- Start date
Our standard response below, and as stated, please do not post here for order follow-ups.
In these unprecedented times of post-COVID-19, worldwide shipping REMAINS affected at every level. Consequently, we are experiencing unanticipated and significantly longer delays from our suppliers, as they no doubt are also experiencing the same delays and challenges from theirs. Regrettably, the situation is beyond our control. We are all in this worldwide shipping frustration right now.
We cannot control this any more than you can and no amount of emails can change that for you or us. We have not forgotten you and we are doing everything in our power to get your order to you as quickly as possible in these most difficult circumstances. Our system constantly updates the status of your order online, and you can always log in at any time, to check your current order status. Rest assured, we value your business and are working at maximum capacity in order to fulfill our commitments to you, our customers.
We thank you for your patience, understanding, and patronage.
Rick T.
Just got it firing!
Actually, I've read their policy online and Todd posted it again above. It advises against emailing them for status (but doesn't mention the forum), so I thought to follow up here. It would at least remind us collectively what the expectation/issue is. It has been 30 days since my purchase and I have not inquired about it at all until yesterday. All good things come to those who wait I guess...
Standing by. Thanks, all.
What I had meant was to reply to the email order confirmation you received when you placed your order. I have done that a number of times and it is a great, fast way to get an update.Actually, I've read their policy online and Todd posted it again above. It advises against emailing them for status (but doesn't mention the forum), so I thought to follow up here. It would at least remind us collectively what the expectation/issue is. It has been 30 days since my purchase and I have not inquired about it at all until yesterday. All good things come to those who wait I guess...
Rick T.
Just got it firing!
Thanks! A reply to an email is well... an email.What I had meant was to reply to the email order confirmation you received when you placed your order. I have done that a number of times and it is a great, fast way to get an update.
Sounds like maybe the policy is being applied liberally? Lol Nonetheless, I'm happy w/my decision to go with the GTR unit & eagerly await its arrival and installation! I'm fortunate to have other motorcycles to ride while my favorite one is down. But I do have an Aug 4 event I'd really like to attend on my V7III so hoping I have it all sorted by then. 
What Todd has described with the worldwide supply chain and distribution network, is as debilitating and frustrating in the motorcycle repair business as it obviously is for him is his business.
It is the very greatest bane of my existence on a near daily basis for almost 2 years now and I tell you, it just sucks.
It is the very greatest bane of my existence on a near daily basis for almost 2 years now and I tell you, it just sucks.
I feel your pain. Still waiting on parts and systems ordered last August. Sucks indeed!
Rick T.
Just got it firing!
I hear ya, man. I left my V85TT Travel at my local dealership for 2 weeks as they waited on an oil pan gasket to arrive from Piaggio in Italy. It was a warranty repair so no cost out of pocket and I have other bikes that made waiting the 2 weekends bearable. Thank God I didn't have to wait too long. Unlike with the set of forged Marchesini wheels I ordered from Italy, it took a year to get those babies! But these shops did help me manage timeline expectations by not overpromising and under-delivering. And they patiently updated me with a status when prompted periodically via email or a call. I definitely understand supply chain challenges - they've certainly worsened with the recent astronomical rise in fuel/transportation costs. It's worse for independent businesses like GTM. I really do hope the GTM flash tool won't take months to get in-hand though.
I have modification on my V7III that could really use Todd's ECU tuning magic!
Rick T.
Just got it firing!
@GTM® - I received the GTM FT while on vacation. Returned over the weekend, performed the steps clearly outlined in the directions and finally uploaded the GTM map yesterday. Wow... What can I say? TRANSFORMATIONAL. Smooth power delivery in every gear, backfiring eliminated and overall a much more enjoyable experience. Now, my '20 V7III with GTM SAS block off kit, evap can delete, Sprint air filter, and Agostini Super Short slip-ons (DB killers removed)... is simply perfect (for me!). Thanks Todd!
Welcome to the Club! You get what you pay for with Todd.
maverick9611
Tuned and Synch'ed
i got my flash tool in and followed their vid which helped out alot. just make sure you turn off firewall/anti virus software to download the gtm file to your computer. i uploaded my map and sent it off saturday and had the new version in 3 hours! talk about speedy turn around! thanx gtm! you guys are top notch
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