Hello Everybody!
Well, FedEx just picked up my package for shipment to Carmo BV in Holland (The Netherlands). Inside of the package is my dashboard from my 2007 Norge 1200, and 2 of the Moto Guzzi keys.
As is the case with many people who buy a previously owned Moto Guzzi motorcycle, when I purchased the motorcycle, the owner did not know the User Code that had been input into the dash when the bike was new (although he was the original owner). The dealer he had purchased the motorcycle from back in 2007, was no longer in business (no surprise there), and so we had no record of what the User Code might be.
I tired all of the usual combinations, last 5 of the VIN, date of manufacturer, standard Maintenance Menu Code, the previous owner's SSN, everything. I must have tried 50 different possible codes, but nothing worked.
As I did not have either the User Code, or TWO different transponder code keys which were already programmed to the dash, I had to remove the dash and send it and my keys to Carmo BV in Holland. They offer a service for opening the dash and actually reading out the stored User Code from the memory chip directly.
So I sent the dash and 2 keys, to Carmo BV in Holland today via FedEx.
Granted, I am a paranoid kind of person with regard to shipping things (something always seems to get damaged somehow) so I obtained a Pelican type case from Harbor Freight, and packaged the dash inside of it for waterproof and crushproof safety reasons. Here are 3 pictures of the whole thing. (Yes, my desk was messy. I'm a very busy mechanic, not a very good maid. - LOL)
So, the reason I had to do this is because I need to know the User Code and I wanted to get 4 different keys to be programmed to the dash. This reasoning is well explained and I have detailed it in another post:
https://www.guzzitech.com/forums/threads/scotts-how-to-recover-the-5-digit-security-code.22152/
REPRINTED HERE FOR SIMPLICITY
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So, the package is scheduled to arrive in Holland on Thursday. As this progresses, I will post updates as to the process.
I'm very excited to be able to experience this and document it personally as I know this is an event that comes up all the time, especially as these bikes age and trade hands more times.
To me, it's just plain nuts to not know the User Code and have the minimum number of different working keys necessary to reset the User Code should the need arise.
Hopefully this will all go smoothly! We shall see.
Well, FedEx just picked up my package for shipment to Carmo BV in Holland (The Netherlands). Inside of the package is my dashboard from my 2007 Norge 1200, and 2 of the Moto Guzzi keys.
As is the case with many people who buy a previously owned Moto Guzzi motorcycle, when I purchased the motorcycle, the owner did not know the User Code that had been input into the dash when the bike was new (although he was the original owner). The dealer he had purchased the motorcycle from back in 2007, was no longer in business (no surprise there), and so we had no record of what the User Code might be.
I tired all of the usual combinations, last 5 of the VIN, date of manufacturer, standard Maintenance Menu Code, the previous owner's SSN, everything. I must have tried 50 different possible codes, but nothing worked.
As I did not have either the User Code, or TWO different transponder code keys which were already programmed to the dash, I had to remove the dash and send it and my keys to Carmo BV in Holland. They offer a service for opening the dash and actually reading out the stored User Code from the memory chip directly.
So I sent the dash and 2 keys, to Carmo BV in Holland today via FedEx.
Granted, I am a paranoid kind of person with regard to shipping things (something always seems to get damaged somehow) so I obtained a Pelican type case from Harbor Freight, and packaged the dash inside of it for waterproof and crushproof safety reasons. Here are 3 pictures of the whole thing. (Yes, my desk was messy. I'm a very busy mechanic, not a very good maid. - LOL)
So, the reason I had to do this is because I need to know the User Code and I wanted to get 4 different keys to be programmed to the dash. This reasoning is well explained and I have detailed it in another post:
https://www.guzzitech.com/forums/threads/scotts-how-to-recover-the-5-digit-security-code.22152/
REPRINTED HERE FOR SIMPLICITY
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The dash is a very simple computer. It uses an antenna in the ignition switch to read a transponder chip which is encased in the key head.
Each key has a unique transponder code. This is different from the physical cut in the key.
CLONED KEYS are exactly that. Both the physical cut of the key AND the transponder code, is completely duplicated from one key to another. THIS IS NOT HAVING TWO KEYS!
This is having TWO OF THE SAME KEY from the dashboard’s point of view. CLONED KEYS look identical to it. They are indistinguishable from each other.
The rubber tag with the number on it, originally attached to your original keys, is the key CUT CODE. It gives information to a locksmith on how to cut the groves.
The dash is capable of recording 4 unique transponder codes. So, this means that 4 different keys can be programmed into the dash memory. Each of those 4 keys will have the exact same groove cut into them so they fit into the ignition and lock tumblers, but they must have different and unique transponder codes.
The dash requires a User Code to be entered when it was first put into service. It asks for a new code everytime the motorcycle is started until one is entered, then it asks no more.
This code serves a programming function as well as an override function. 2 very different functions
If you have a cut key (one that obviously fits the tumblers), but its transponder is not programmed to the dash, then you can insert the key. The dash will recognize that it is an unregistered transponder (key) and ask you for your User Code. You can then enter the stored user code, and this will override the dash security and allow the unprogrammed key to start the engine. It will also allow you to then program the key to the dash.
If you have lost the user code, you can use the function inside the dash menu, to recover the user code. It requires two exactly cut keys with different transponder codes which have already been previously programmed into the dash memory.
(Remember, you can have up to 4 different transponder coded keys programmed at the same time in the dash.).
So when the menu function of Code Recover is selected, it will ask you for the first key, which you insert and turn on and off, then it will ask you for the second key which you do the same thing. It will then allow you to enter a new code which it will then store in the dash as the new User Code.
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So, in your case…if you have found the second key, it MUST BE ALREADY PROGRAMMED IN THE DASH or it will not start the motorcycle without the User Code.
The ONLY WAY an unprogrammed key will start the motorcycle is with the stored User Code.
You can defeat this whole security system code thing and start the motorcycle by unplugging the dash but none of the dash functions will work and if you plug the dash in on a running motorcycle, the engine will again be stopped and disabled from starting again, instantly.
There is no method available to any Moto Guzzi dealer whatsoever, to remove a user code from the dashboard.
There is no method to reprogram the dash to erase a user code by any Moto Guzzi dealer.
Carmo in the Netherlands, actually systematically opens the dashboard and directly jumpers onto the chip where the user code is stored, and then reads the stored data in the chip, literally bit by bit on the chip. They then reseal the dash and reprogram new keys and/or provide the stored user code to the owner and guarantee their dash repair and reseal for 1 year.
This is how the system actually works.
We should just make this explanation a Sticky for reference. It comes up all the time as motorcycles change hands without keys or codes.
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So, the package is scheduled to arrive in Holland on Thursday. As this progresses, I will post updates as to the process.
I'm very excited to be able to experience this and document it personally as I know this is an event that comes up all the time, especially as these bikes age and trade hands more times.
To me, it's just plain nuts to not know the User Code and have the minimum number of different working keys necessary to reset the User Code should the need arise.
Hopefully this will all go smoothly! We shall see.
Now I get it 
