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SAVE MPH!

GTM®

GTM®

Administrator
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GT di Razza Pura
Joined
Jul 1, 2009
Messages
15,176
Location
Malibu
All, in efforts to "petition" Piaggio U.S. to keep MPH Cycles on board (see this THREAD), please sound off below with the following information:
Name - City, State - Customer or not -- Follow with any note you'd like.
All those listed below will be forwarded officially to Piaggio U.S.:

1. Todd Eagan - Los Angeles, CA - Customer -- Why let one of the most knowledgeable, helpful dealers in the U.S. go? They have proven to far exceed their responsibilities to the brand in every way imaginable over the years, to all Guzzisti from around the World.
2. Price Sloan - Los Angeles, CA - Customer -- MPH is one of the only dealers I will deal with. From Texas they support the So-Cal Guzzi group. Which is more than some of the local dealers do. It would be a shame to lose such a dedicated and knowledgeable dealer.
3. Russ Huffman - Jeffersonville, GA - Customer -- Took my EV all the way to Houston and MPH for major service and repairs last Spring. Over 800 miles, one way, for their expertise. Why? Because there was no one around here that compared. Now where will I go ? Seattle maybe ? Please note, although no boardcode and smiley buttons are shown, they are still useable
4. Chad Lewis - IL - Customer -- MPH is always a pleasure to deal with and a real credit to Moto Guzzi, losing them will be a real shame.
5. Dave Pond, AL - No business (yet) - I sure hate to see any Guzzi dealer go away because there aren't that many around here. Plus these guys have a stellar reputation, even more reason to keep them around.
6. Bruce Brodnax - Laguna Niguel, CA - not a customer -- User of their website and look forward to being a customer in the (as yet) distant future when I move back to Texas. Insane of PiaggioUSA to alienate their pitifully small but dedicated existing dealer base.
7. Michael Myers, Elkridge Md. - Not a customer of MPH -- Owner of two Guzzis.
I think Piaggio needs to re-evaluate its understanding of how to sell bikes. You see, the customer is the most important thing to a company trying to sell things, followed by the dealers who actually sell the things to the customers. When you have a dealer that does a good job of taking care of the customer and selling your product you should value that relationship and do what it takes to maintain it. Without quality dealers, you will have no customers. With out dealers and customers you will not sell bikes, no matter how good they are.
 
Price Sloan Los Angeles ca. MPH is one of the only dealers I will deal with. From Texas they support the So-Cal Guzzi group. Which is more than some of the local dealers do. It would be a shame to lose such a dedicated and knowledgable dealer.
 
Russ Huffman, Jeffersonville, GA. Took my EV all the way to Houston and MPH for major service and repairs last Spring. Over 800 miles, one way, for their expertise. Why? Because there was no one around here that compared. Now where will I go ? Seattle maybe ?
 
Chad Lewis IL, Customer MPH is always a pleasure to deal with and a real credit to Moto Guzzi, losing them will be a real shame.
 
Well said Pete. Dealer support by the importer has always been an problem, well, maybe not as much as a problem when Fran Contaldi and his crew were the importers. Once the importer is owned by the corporate entity, now Piaggio, they have set up a system that dealers can't live with. I feel that in the US, we are lucky that all of the dealers haven't told them to "stuff it."
 
pete roper wrote:
I don't think its a matter of saving them. As a dealer MPH is gone, get over it.

By all means express your dis-satisfaction with the situation to Piaggio USA but I would suggest that a better bet would be to write directly to the parent company, hard copy, reciepted delivery, and lay out in no uncertain terms why you think that the parent company is doing itself a big dis-service by using this bunch of tools as their sales and marketing arm.
Click to expand...
Pete, they haven't thrown in the towel just yet.

I intend on delivering a letter with the above names in a registered mail copy as well.
 
RacerX wrote:
All, in efforts to "petition" Piaggio U.S. to keep MPH Cycles on board (see this THREAD), please sound off below with the following information:
City and state, bike buyer - city. state -- state whether you are a customer -OR- no business whatsoever, but hate to see them go, follow with any note you'd like. All those listed below will be forwarded officially to Piaggio U.S.

1. Todd Eagan - Los Angeles, CA - Customer -- Why let one of the most knowledgeable, helpful dealers in the U.S. go? They have proven to far exceed their responsibilities to the brand in every way imaginable over the years, to all Guzzisti from around the World.
2. Price Sloan - Los Angeles, CA - Customer -- MPH is one of the only dealers I will deal with. From Texas they support the So-Cal Guzzi group. Which is more than some of the local dealers do. It would be a shame to lose such a dedicated and knowledgeable dealer.
3. Russ Huffman - Jeffersonville, GA - Customer -- Took my EV all the way to Houston and MPH for major service and repairs last Spring. Over 800 miles, one way, for their expertise. Why? Because there was no one around here that compared. Now where will I go ? Seattle maybe ? Please note, although no boardcode and smiley buttons are shown, they are still useable
4. Chad Lewis - IL - Customer -- MPH is always a pleasure to deal with and a real credit to Moto Guzzi, losing them will be a real shame.
5. Dave Pond, AL - No business (yet) - I sure hate to see any Guzzi dealer go away because there aren't that many around here. Plus these guys have a stellar reputation, even more reason to keep them around .
Click to expand...

Count me in..........
 
RacerX wrote:
pete roper wrote:
Pete, they haven't thrown in the towel just yet.

I intend on delivering a letter with the above names in a registered mail copy as well.
Click to expand...

Just got the email. Sorry I misread the situation. I'm just trying to think how i can respond as an 'Out of Towner'.

Pete
 
I'll certainly write something up and send it.

Todd, could you post who you will be addressing your letter to and where you are sending it? Are they already in their fancy Manhattan office?

Thanks,

Jason
 
Bruce Brodnax - Laguna Niguel, CA - not a customer. User of their website and look forward to being a customer in the (as yet) distant future when I move back to Texas. Insane of PiaggioUSA to alienate their pitifully small but dedicated existing dealer base.
 
So this is not a case of Piaggio rejecting MPH, but MPH rejecting Piaggio's terms & conditions and stuff?

If so, it may be a much better way to get support also from (to cite Pete) out-of-towners to compose the letter you plan to send, listing the issues and how you'd like to see them change, put it online on a petition site like I used, let it "run" for a while, and then send the letter with the collected signatures. I'd certainly sign.
 
Michael Myers, Elkridge Md., Not a customer of MPH. Owner of two Guzzis.
I think Piaggio needs to re-evaluate its understanding of how to sell bikes. You see, the customer is the most important thing to a company trying to sell things, followed by the dealers who actually sell the things to the customers. When you have a dealer that does a good job of taking care of the customer and selling your product you should value that relationship and do what it takes to maintain it.
Without quality dealers, you will have no customers. With out dealers and customers you will not sell bikes, no matter how good they are.
 
Aaron Medick NYC, NY - MPH is one of the very few dealers I trust to do business with.
 
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