Dan Windsor
Just got it firing!
I have a 2013 Norge, second owner with 8500k. Bought from the Ottawa Dealer. WAS very happy with it.
In the fall of 16' with 15000k the camshaft gear fell off! The Guelph dealer said it was clear that they didn't originally loctite the cam gear bolts. Too much vino at lunch in the factory I guess. Anyways, Piaggio said sorry, as I have no record of a 10K valve adjustment they won't even consider a goodwill warranty. Looking at a $4k + repair. Someone explain how a thou off the clearance makes up for some idiot at the factory not doing his job? Nice to know they stand behind their product. (by the way, the Ottawa dealer said it was serviced and ready to go when bought). Hope to maybe get it back this week_7 months later!
Anyone have a name to complain to at their head office? Anyone have the presidents email? Tried customer care and its clear that even when the factory trained mechanics tell them the cause of the problem they just look for a way to weasel out of taking care of the customer. Thinking I should have bought that R1200RT.
In the fall of 16' with 15000k the camshaft gear fell off! The Guelph dealer said it was clear that they didn't originally loctite the cam gear bolts. Too much vino at lunch in the factory I guess. Anyways, Piaggio said sorry, as I have no record of a 10K valve adjustment they won't even consider a goodwill warranty. Looking at a $4k + repair. Someone explain how a thou off the clearance makes up for some idiot at the factory not doing his job? Nice to know they stand behind their product. (by the way, the Ottawa dealer said it was serviced and ready to go when bought). Hope to maybe get it back this week_7 months later!
Anyone have a name to complain to at their head office? Anyone have the presidents email? Tried customer care and its clear that even when the factory trained mechanics tell them the cause of the problem they just look for a way to weasel out of taking care of the customer. Thinking I should have bought that R1200RT.