My adjuster knob just twirls in either directions when trying to adjust the preload on my b11 rear shock. When the shock worked you could feel the resistance to adjustment. Now it's stuck on max preload. I took the knob off it enages on a square headed rotating actuator which disappears inthe the shock body. As the actuator is turning something must have gone wrong inside the shock. Does the shock have to come off the bike to fix this? any ideas thanks.