francod123
Cruisin' Guzzisti
I've been traveling to Europa Macchina in Lewisberry, PA from Baltimore occasionally for some work on my V7 because my local dealer has a bad reputation and they seemed like a great place to go from the word around here and elsewhere. They were pleasant and did good work the first time I went there, and worked on a warranty issue. This latest time I had them address the same warranty issue, but also had them install a MAS rear fender and install an LED plate I bought from Todd.
I was shocked at the price when I picked it up first of all...9.5 hours total to install the new rear fender and install the LED plate??? I would've done it myself, but they never called me with an estimate on the work, and they kept giving me the run around about when it would be completed. My bike ended up being there for 3 weeks and 2 days. I had new tires put on as well. They charged $185 for the rear and about $145 for the front, then $80 and $40 more for mounting and balancing. Total cost to put new tires on and install the MAS rear fender and LED plate...$1400...I don't know but that seems pretty high to me.
I didn't notice this earlier, but I get home and I see that the LED plate is not wired up correctly...there's not running brake lights, the light only comes on when I hit my brake, but otherwise there's no light whatsoever while I'm riding! And, they didn't wire it in so that the turn signals are also brakes. I specifically outlined all of this in a checklist I made for them.
I call back and spoke to the owner, and expressed my frustrations about paying $1400, waiting over three weeks, and seeing that it is not wired correctly. As a customer, I feel I have the right to express concerns about that. He comes back and claims that their mechanic called me and told me how this LED plate is "illegal in PA"...ok, what the hell does that have to do with anything? I live in Maryland, and that still doesn't justify why it was not wired correctly. Oh, by the way, I NEVER spoke to their mechanic about anything, ever. I was the one who had to constantly call them to get updates because they were giving me the runaround, and consistently putting off the due date.
Then, as I continue to express my concerns about all this, in a direct but calm manner, he flips and gets all irate on me and tells me I need to "be quiet" and "listen up", and that he's "done with this conversation," and is literally yelling at me, yelling, and then says "I'm done!" and he just hangs up on me.
Wow. I was in shock. Shock and feeling so stressed out that I dished out $1400 for work that wasn't done correctly, and not even close to a timely manner. Then to have the owner be completely out of line and beyond rude to a loyal customer who travels over an hour to your shop for services...and they treat me like that?? I'm beside myself, really. And now I have to figure out how to rewire this thing so it works the way it is supposed to.
I will never, ever, in a million years, ever go back to Europa Macchina for anything to be done on my motorcycle. What a complete 180 from a shop you seem to love because it feels like home and they are so welcoming, to a place that only seems like it robbed you of your money and treated you like complete shit simply because a customer was concerned about the services performed on his bike, services that he paid damn good money for and did not get what he paid for, and then is yelled at and talked down to in a phone conversation, and hung up on. So unprofessional, and I know some of you speak highly about them ,and my initial experiences were great...but holy crap, shocking. Absolutely shocking.
I was shocked at the price when I picked it up first of all...9.5 hours total to install the new rear fender and install the LED plate??? I would've done it myself, but they never called me with an estimate on the work, and they kept giving me the run around about when it would be completed. My bike ended up being there for 3 weeks and 2 days. I had new tires put on as well. They charged $185 for the rear and about $145 for the front, then $80 and $40 more for mounting and balancing. Total cost to put new tires on and install the MAS rear fender and LED plate...$1400...I don't know but that seems pretty high to me.
I didn't notice this earlier, but I get home and I see that the LED plate is not wired up correctly...there's not running brake lights, the light only comes on when I hit my brake, but otherwise there's no light whatsoever while I'm riding! And, they didn't wire it in so that the turn signals are also brakes. I specifically outlined all of this in a checklist I made for them.
I call back and spoke to the owner, and expressed my frustrations about paying $1400, waiting over three weeks, and seeing that it is not wired correctly. As a customer, I feel I have the right to express concerns about that. He comes back and claims that their mechanic called me and told me how this LED plate is "illegal in PA"...ok, what the hell does that have to do with anything? I live in Maryland, and that still doesn't justify why it was not wired correctly. Oh, by the way, I NEVER spoke to their mechanic about anything, ever. I was the one who had to constantly call them to get updates because they were giving me the runaround, and consistently putting off the due date.
Then, as I continue to express my concerns about all this, in a direct but calm manner, he flips and gets all irate on me and tells me I need to "be quiet" and "listen up", and that he's "done with this conversation," and is literally yelling at me, yelling, and then says "I'm done!" and he just hangs up on me.
Wow. I was in shock. Shock and feeling so stressed out that I dished out $1400 for work that wasn't done correctly, and not even close to a timely manner. Then to have the owner be completely out of line and beyond rude to a loyal customer who travels over an hour to your shop for services...and they treat me like that?? I'm beside myself, really. And now I have to figure out how to rewire this thing so it works the way it is supposed to.
I will never, ever, in a million years, ever go back to Europa Macchina for anything to be done on my motorcycle. What a complete 180 from a shop you seem to love because it feels like home and they are so welcoming, to a place that only seems like it robbed you of your money and treated you like complete shit simply because a customer was concerned about the services performed on his bike, services that he paid damn good money for and did not get what he paid for, and then is yelled at and talked down to in a phone conversation, and hung up on. So unprofessional, and I know some of you speak highly about them ,and my initial experiences were great...but holy crap, shocking. Absolutely shocking.