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Evil Lying BitDefender A/V !

M

motoguzziman

Cruisin' Guzzisti
GT Contributor
Joined
Oct 31, 2008
Messages
232
Location
Las Palmas
Ok, I did what most people do, when a neighbours computer, starts sending out bogus messages for help & needing $ 1000 immediately.

Clearly a load of bunkum, due to the wording.

Anyway I did some googling and found that the best A/V for a Mac, is :
Bit Defender.

Well, I ran into some problems downloading the programme.

Finally got it to work, but I am not sure I'm getting the whole package !

On the Antivirus side, its saying 100% 1 yr cover.

Yet despite also paying for malware & virus protection, that comes up as a 30 day Trial.

Sorry but my bill at $ 138 includes both for a year !

I even got sent 2 different Activation Codes !

No Probs ! Ill just email the help centre link !

NO, you canot ! .......... Cos That Address ... Don't Exist !

Then, looking through stuff, I came across loads of dissatisfied customers, all saying the same :

Bit Defender has no customer support !
It gives no Refunds !

So , why are all these magazines, saying, its the best AV for Mac ?
Not one of the reports, mention lack of clarity or ... NO customer support

Also, lots of people are saying that ;
Hidden in the first order, is an automatic renewal, in 12 months !

So, to avoid an automatic renewal, in about 11 months you need to report your card as lost or stolen...

Presumably then.....

You do not waste hours , on the phone , being shunted ; To & Fro,between various Bit Defender departments ??
While being charged enormous amounts of money ?

Anyone, with any insight to BitDefender ?
Any Short Cut numbers to Customer Service ?

Any Help will be greatly Appreciated !
Cheers
 
Sorry, I don't do Mac. But I can relate to your frustration. I don't think the magazines have to worry about lack of support. I imagine they actually have the cell number of someone at the company that can answer their questions, and they don't have to jump through any hoops.
Best of luck.
 
Ok Here is an Update !

They have included a chat line , on the subscription page.
I got hold of a chap, who was very helpful.
He explained that the Virus & Spyware removal, is not an add on to the 2016 Antivirus plus package.
It is a one time tech thing, and it only works on Windows. So he is supposedly arranging a refund of my $ 99.
He could not explain why my 5 emails to the tech support department, had gone more or less unanswered.

He did send an email of confirmation, so hopefully, it will be sorted,

Now, lets see if I get my $ 99 back !

I will update, as & when.
 
Well, Today I have received a full refund, for the Virus & Spyware removal pack, that only works on Windows. ( That was not mentioned in the ad )
So, I have to say, Bit Defender has started a really effective chatline, that gets results !
Thank You Bit Defender !

Take Care Out There
 
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