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Kudos to Todd and Guzzi Tech store

P

polkpr

Tuned and Synch'ed
Joined
Apr 13, 2016
Messages
27
Location
Berryville, VA
Wanted to drop a line to publicly thank Todd for outstanding customer service.
I had a problem with a part that I purchased which had a manufacturing defect through no fault of Guzzi Tech. It was one of those things that until you tried to marry it up to the bike, you wouldn't know their was an issue with this one item.

After explaining to Todd how difficult it was to install
due to the defect, he realized it was a bad part and immediately not only refunded the whole purchase price, he offered to send me a replacement free of charge if I decided to install one of his exhaust pipes which I am contemplating.

This is a shining example of great customer service. I'll continue to do business with Guzzi Tech knowing that they stand behind their products and honestly care about their customers. Thanks Todd for your professionalism and genuine appreciation for your customers. Paul in VA
 
polkpr said:
Wanted to drop a line to publicly thank Todd for outstanding customer service.
I had a problem with a part that I purchased which had a manufacturing defect through no fault of Guzzi Tech. It was one of those things that until you tried to marry it up to the bike, you wouldn't know their was an issue with this one item.

After explaining to Todd how difficult it was to install
due to the defect, he realized it was a bad part and immediately not only refunded the whole purchase price, he offered to send me a replacement free of charge if I decided to install one of his exhaust pipes which I am contemplating.

This is a shining example of great customer service. I'll continue to do business with Guzzi Tech knowing that they stand behind their products and honestly care about their customers. Thanks Todd for your professionalism and genuine appreciation for your customers. Paul in VA
Click to expand...

I agree, I received high quality parts and stellar service from Todd.
Bob
 
I am not a guy who usually jumps on bandwagons, and I don't always agree with everything Todd says, but I have never had an issue with him on a professional level. Every time I have bought things from him he always delivered what he said. And I have always been satisfied with the transaction and the product delivered.
As long as you remember that he is one guy, and as such should he be unavailable he is unavailable, I fully recommend Todd as a source for parts and services.
 
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