Riding 2 weekends ago on some of the goat tracks our government calls roads when I heard a rattle I’d never noted before. Stopped and had a look and found this:
I removed the hugger and strapped it to the back of the bike and rode home.
I emailed Skidmarx in England to see if I could buy a new bracket. Received an email a few hours later asking me for may address so they could send me a new one. It turned out that they were going to send it to me no charge.
One week later this turned up:
As I live in Australia and the kit came from England they obviously didn’t send it by the cheapest means possible but spent the extra required to get here in a timely manner.
Conclusion: GREAT after sales service from a company who obviously backs their product.
Skidmarx could have charged me for the bracket, or just sent me the item needed or sent it by snail mail to keep their cost down. The fact they didn’t even query me on the failure and suppled a mounting kit at not cost shows a commitment to their customers.
Probably worth having a look at yours if you have one on a CARC bike. I assume I was just unlucky, as I haven’t heard of any other similar failures. I hadn't noticed any cracks when washing the bike in the past or when recently renewing the rear brake fluid.
To me, in this time of continual complaints about companies in the bike industry, this reaffirms that there are plenty who are not only reputable but who are also prepared to do the right thing.
I have had similar experiences in a couple of instances and it appears that people (this is who you are dealing with when you contact a company) respond far more readily when you address them courteously rather than in a threatening manner. A lesson learnt from my parents many decades ago and reinforced on a daily basis in my own work.
Mark
I removed the hugger and strapped it to the back of the bike and rode home.
I emailed Skidmarx in England to see if I could buy a new bracket. Received an email a few hours later asking me for may address so they could send me a new one. It turned out that they were going to send it to me no charge.
One week later this turned up:
As I live in Australia and the kit came from England they obviously didn’t send it by the cheapest means possible but spent the extra required to get here in a timely manner.
Conclusion: GREAT after sales service from a company who obviously backs their product.
Skidmarx could have charged me for the bracket, or just sent me the item needed or sent it by snail mail to keep their cost down. The fact they didn’t even query me on the failure and suppled a mounting kit at not cost shows a commitment to their customers.
Probably worth having a look at yours if you have one on a CARC bike. I assume I was just unlucky, as I haven’t heard of any other similar failures. I hadn't noticed any cracks when washing the bike in the past or when recently renewing the rear brake fluid.
To me, in this time of continual complaints about companies in the bike industry, this reaffirms that there are plenty who are not only reputable but who are also prepared to do the right thing.
I have had similar experiences in a couple of instances and it appears that people (this is who you are dealing with when you contact a company) respond far more readily when you address them courteously rather than in a threatening manner. A lesson learnt from my parents many decades ago and reinforced on a daily basis in my own work.
Mark
