I can speak intelligently to that.
Warranty work is the tightest margin work there is. The company, Moto Guzzi, (BMW back in the day in my case) dictates exactly what they will pay for and how much.
The problem is, new mechanics, or mechanics who are new to that marque, rarely can meet the “book time” requirements.
It usually takes considerably longer than expected and this is where everybody loses. The mechanic, the dealership, and the customer as the mechanic is usually pissed off during the repair.
Also, customers who modify their motorcycles in blatant and obvious ways, subject the dealership to exposure for chargebacks if the dealer rep happens to come into the shop during the repair and see it.
If there is a non-standard part on the bike that MAY OR MAY NOT have something to do with the current failure, and the Service Manager does not fully and honestly disclose this to the marque, then their warranty claims may be subjected to “strict review” and believe me, this is a giant pain in the ass and it is a situation no dealership wants to find themselves in; a loss of trust between the manufacturer and the dealer.
I believe dealers walk a tightrope between being advocates for their customers, and agents of the manufacturer. It’s often times, a tough road.
Warranty work is the tightest margin work there is. The company, Moto Guzzi, (BMW back in the day in my case) dictates exactly what they will pay for and how much.
The problem is, new mechanics, or mechanics who are new to that marque, rarely can meet the “book time” requirements.
It usually takes considerably longer than expected and this is where everybody loses. The mechanic, the dealership, and the customer as the mechanic is usually pissed off during the repair.
Also, customers who modify their motorcycles in blatant and obvious ways, subject the dealership to exposure for chargebacks if the dealer rep happens to come into the shop during the repair and see it.
If there is a non-standard part on the bike that MAY OR MAY NOT have something to do with the current failure, and the Service Manager does not fully and honestly disclose this to the marque, then their warranty claims may be subjected to “strict review” and believe me, this is a giant pain in the ass and it is a situation no dealership wants to find themselves in; a loss of trust between the manufacturer and the dealer.
I believe dealers walk a tightrope between being advocates for their customers, and agents of the manufacturer. It’s often times, a tough road.