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Carked CARC
- Thread starter Mike.C
- Start date
GrahamNZ
High Miler
Brian
I'm delighted for you and relieved that the Guzzi system has agreed to do the correct thing.
I'm delighted for you and relieved that the Guzzi system has agreed to do the correct thing.
NeroGuzzi
Cruisin' Guzzisti
Thankfully, common sense has prevailed. The initial response sounds like a clerical error that was not followed up with a WTF. You ended up having to do that.
Penis Rotor
GT Godfather!
Brian UK wrote:
Jeez! What a fuckfight! Glad it's getting sorted though.
Pete
Jeez! What a fuckfight! Glad it's getting sorted though.
Pete
Brian UK
GT Reference
Now all I have to do is tie the buggers down to a date to do it.
Wouldn't mind if they gave me the parts, can't be that much of a job to do.
But what's the odds that something else goes on the first long run I get to do, which should have happened earlier, when still within the warranty (expires this weekend).
René, divide Corsa into two parts, sales and workshop. They are run by different people, and Paul and Brian, who run the sales/spares side are fantastic.
Wouldn't mind if they gave me the parts, can't be that much of a job to do.
But what's the odds that something else goes on the first long run I get to do, which should have happened earlier, when still within the warranty (expires this weekend).
René, divide Corsa into two parts, sales and workshop. They are run by different people, and Paul and Brian, who run the sales/spares side are fantastic.
Brian UK
GT Reference
All the warranty stuff and repairs are organised by Baldrick.
Brian UK wrote:
Not the same Baldrick from Blackadder i hope
hmy: :laugh:
Not the same Baldrick from Blackadder i hope
hmy: :laugh:Brian UK
GT Reference
There does semm to be the attitude amongst some UK dealers, of why they should do warranty or recall work on bikes not sold by them. They claim that as the warranty or recall work costs them money (Guzzi only pay a set rate and time for this work) it should be done by the dealer who made the profit on the sale in the first place.
Of course they conveniently forget that they sell bikes to people who are in another area, and recently to people in Europe and beyond, which will never come back to them for any of this work.
Don't know how common this is in other parts of the world. Perhaps it depends on what hourly rate that dealer normally charges their customers.
Of course they conveniently forget that they sell bikes to people who are in another area, and recently to people in Europe and beyond, which will never come back to them for any of this work.
Don't know how common this is in other parts of the world. Perhaps it depends on what hourly rate that dealer normally charges their customers.
I know of at least one dealer in the Paris area who does the same (Moto Légendes).
Thing is, I doubt they can refuse legally. What if your dealer retired, went broke, ceased being a dealer of the brand in question, or simply is who knows how far away because you moved? *You* as the owner are entitled to warranty or recall work being done without having to pay for it, and Guzzi *will* pay whoever does the work. Part of the cost of doing business...
Thing is, I doubt they can refuse legally. What if your dealer retired, went broke, ceased being a dealer of the brand in question, or simply is who knows how far away because you moved? *You* as the owner are entitled to warranty or recall work being done without having to pay for it, and Guzzi *will* pay whoever does the work. Part of the cost of doing business...
toddhaven
Tuned and Synch'ed
In the US, dealers are paid their normal labor rate.
The number of hours paid is sometimes a sore point.
(6.2 hours for the California clutch).
Customer pay work would be done at the same rate, but more hours.
That is the sore point. Not a huge deal, but it can affect attitude.
Having bragged about never having legit claims turned down, I got refused 5 this week.
There is an appeal process, but it is a headache and I haven't had time to jump through the hoops, yet.
USA dealers also get a 20% mark up on the cost of the part.
On big money items, that is often as much as the difference between MSRP and dealer cost.
We've done warranty work on bikes from at least 7 states outside of Texas. No problem.
Kinda puts a burr under my saddle when someone buys a bike from out of state, then brings it to me
for warranty work.
The number of hours paid is sometimes a sore point.
(6.2 hours for the California clutch).
Customer pay work would be done at the same rate, but more hours.
That is the sore point. Not a huge deal, but it can affect attitude.
Having bragged about never having legit claims turned down, I got refused 5 this week.
There is an appeal process, but it is a headache and I haven't had time to jump through the hoops, yet.
USA dealers also get a 20% mark up on the cost of the part.
On big money items, that is often as much as the difference between MSRP and dealer cost.
We've done warranty work on bikes from at least 7 states outside of Texas. No problem.
Kinda puts a burr under my saddle when someone buys a bike from out of state, then brings it to me
for warranty work.
Brian UK
GT Reference
I was told a few months ago that in the UK, dealers get a standard £28 per hour for warranty and recall work, with the number of hours stipulated too of course. This can be just half what the dealer would normally charge per hour.
Th eother thing is that the dealer has to pay for the part on ordering, and does not get reimbursed until the faulty part is returned, or for some time at least. Paul at Corsa told me he was owed £13000 for warranty work done.
So to some extent I can understand the attitude, but of course it's the owner who suffers.
It's not as if I just took the bike there for the warranty work, I also had it serviced there last September, and have bought loads of spares there over the years.
There was one dealer in the UK who was discounting the sale price of new Guzzis, but had almost zero workshop facilities, so could never do warranty work. Many dealers got pissed off with that situation understandably.
They are no longer Guzzi dealers.
Well I got a call at 8.00pm this evening. Poor Baldrick was still at work. :evil:
The large bearing is on order, all the other parts are in stock. He is going to change both large and small bearing, plus of course the oil seal. He also has the boot clips in stock. So they must be available separately n the UK Pete.
Th eother thing is that the dealer has to pay for the part on ordering, and does not get reimbursed until the faulty part is returned, or for some time at least. Paul at Corsa told me he was owed £13000 for warranty work done.
So to some extent I can understand the attitude, but of course it's the owner who suffers.
It's not as if I just took the bike there for the warranty work, I also had it serviced there last September, and have bought loads of spares there over the years.
There was one dealer in the UK who was discounting the sale price of new Guzzis, but had almost zero workshop facilities, so could never do warranty work. Many dealers got pissed off with that situation understandably.
They are no longer Guzzi dealers.
Well I got a call at 8.00pm this evening. Poor Baldrick was still at work. :evil:
The large bearing is on order, all the other parts are in stock. He is going to change both large and small bearing, plus of course the oil seal. He also has the boot clips in stock. So they must be available separately n the UK Pete.
Brian UK
GT Reference
Well, i'ts all finished. Back wheel solid as a rock.
He showed me the old bearing, well and truely carced. No pitting but there must have been well over .5mm lateral play between the inner and outer. Bearing had TLN written on it as far as I could see. If he doesn't have ro send it back to Guzzi, I might ask for it as a souvenir!
He showed me the old bearing, well and truely carced. No pitting but there must have been well over .5mm lateral play between the inner and outer. Bearing had TLN written on it as far as I could see. If he doesn't have ro send it back to Guzzi, I might ask for it as a souvenir!
GrahamNZ
High Miler
Brian
Great news and I'm very pleased for you.
As I recall, it was Pete Roper who commented that the oil path to the big bearing left a bit to be desired and that has got me thinking. While I often think - strangely, according to critics - the current thought is that after a bike has been standing for several days that bearing may have to wait a while before oil reaches it. What might help? At the moment I can't ride for a few weeks because of having treatment for several small skin cancers on my head, so I've parked the bike on the centrestand to unload the big bearing and I intend to spin the wheel several times by hand occasionally to disperse oil around the CARC and into the bearing. There's no oil-pump in there - or the gearbox for that matter, unlike the pressure-fed gearboxes in modern unit-construction engines.
Technically I'm probably over-filling the CARC when oil-changing, because I spin the rear wheel a few turns before checking that the oil level is up to the bottom of the filling opening threads. If the plug is removed after the bike has been standing for a while, the oil level is too high until I spin the wheel again for a few turns. No leaks so far using that technique.
Great news and I'm very pleased for you.
As I recall, it was Pete Roper who commented that the oil path to the big bearing left a bit to be desired and that has got me thinking. While I often think - strangely, according to critics - the current thought is that after a bike has been standing for several days that bearing may have to wait a while before oil reaches it. What might help? At the moment I can't ride for a few weeks because of having treatment for several small skin cancers on my head, so I've parked the bike on the centrestand to unload the big bearing and I intend to spin the wheel several times by hand occasionally to disperse oil around the CARC and into the bearing. There's no oil-pump in there - or the gearbox for that matter, unlike the pressure-fed gearboxes in modern unit-construction engines.
Technically I'm probably over-filling the CARC when oil-changing, because I spin the rear wheel a few turns before checking that the oil level is up to the bottom of the filling opening threads. If the plug is removed after the bike has been standing for a while, the oil level is too high until I spin the wheel again for a few turns. No leaks so far using that technique.
Penis Rotor
GT Godfather!
That was just me obsessively over-complicating things. It was a crappy bearing problem plain and simple.
I know Greg ordered a host of bearings and seals in at MI and hasn't sold one! They have though sold a shitload of CARC bikes.
pete
I know Greg ordered a host of bearings and seals in at MI and hasn't sold one! They have though sold a shitload of CARC bikes.
pete
Brian UK
GT Reference
Mike.C wrote:
But for some reason (paranoia?) I decided to check the oil level in the cARC first. Took out the level plug, and saw nothing. Put som oil in, still nothing. Put more, and more - a bit over 200 ml in the end to get the level up to the bottom of the level plug thread. Now since the stated volume required is 380 ml, there can only have been a tiny amount in to start with.:angry:
I did today.
But for some reason (paranoia?) I decided to check the oil level in the cARC first. Took out the level plug, and saw nothing. Put som oil in, still nothing. Put more, and more - a bit over 200 ml in the end to get the level up to the bottom of the level plug thread. Now since the stated volume required is 380 ml, there can only have been a tiny amount in to start with.:angry:
Geordie
Cruisin' Guzzisti
- Joined
- Oct 29, 2008
- Messages
- 126
I thought I'd read on here that it is NOT a level plug and you have to just put the required cc in?? Even so it sounds like it was a bit low!. Not sure what happens if you put in more than required. Worth draining and filling with correct ammount?
oh... and send the bill to the garage!
oh... and send the bill to the garage!